Shipping Policy
Turnaround

All orders are shipped within 48 hours Monday – Friday 8 am – 5 pm

Carriers

We use the following carriers to deliver our orders:

USPS – Priority Mail

USPS- Parcel Post

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned unless there is a defect. You must return the item within 30 days of your purchase.

* Please email hhsadmin@theholisitchealingstudio.com to request a refund and we will assign you a tracking #.

* Mail your returned item to:
The Holistic Healing Studio
Returns Department Tracking #
21 Horton Avenue
Middletown, New York 10940

* Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include CBD products.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Event / Class Refund Policy

Full Refund:
* All registration cancellations and refund requests submitted by the participant more than 3 calendar days prior to the scheduled event will be awarded a full refund.
* A full refund or credit toward a future training event will be issued to all participants in the event that The Holistic Healing Studio cancels an event for any reason other than inclement weather.
* If an event is canceled due to inclement weather or dangerous road conditions, the event will be rescheduled and paid registrations will be applied to the rescheduled event.

No Refund:
* No refunds will be granted for paid registrants who do not attend the event without any prior notice of cancellation.